Terms and Conditions

Faerie Mystic https://www.faeriemystic.com

Last Updated: 19 February 2026

About These Terms
About Us
Using Our Website
Your Account
Our Services
Workshops and Events
Booking, Payment, and Contract Formation
Your Right to Cancel (Cooling-Off Period)
Cancellations, Rescheduling, and Refunds
Your Consumer Rights
Health and Wellbeing Disclaimer
Acceptable Use
Intellectual Property
Third-Party Platforms and Links
Warranties and Disclaimers
Limitation of Liability
Force Majeure
Complaints and Dispute Resolution
Changes to These Terms
General Legal Terms
Governing Law and Jurisdiction
How to Contact Us

1. About These Terms

1.1 These Terms and Conditions ("Terms")apply to your use of our website at https://www.faeriemystic.com and to the booking and supply of services by us to you. Please read these Terms carefully before using our website, creating an account (where applicable) or booking with us.

1.2 By accessing our website, creating an account, or booking a service, workshop or signing up to communications, you agree to be bound by these Terms. If you do not agree to these Terms, you must not use our website or book our services.

1.3 These Terms, together with our Privacy Policy and any additional terms displayed at the point of booking form the entire agreement between you and us in relation to your use of our website and any services you book.

1.4 We recommend that you print or save a copy of these Terms for your records.

1.5 These Terms are provided in English and all communications between you and us will be in English.

2. About Us

2.1 We are Faerie Mystic, a sole trader business operating in the United Kingdom (“we, “us”, “our”) offering spiritual coaching, movement, music, workshops, and events.

Business Name

Faerie Mystic

Business Type

Sole Trader

w.kolodin@gmail.com

Phone

+44 7397 759 598

Website

https://www.faeriemystic.com

2.2 We are not currently registered for VAT.

3. Using Our Website

3.1 Our website at https://www.faeriemystic.com is primarily an informational website. It provides information about who we are, the services we offer, and how to get in touch or book with us.

3.2 Access to our website is provided on a temporary basis. We may suspend, withdraw, discontinue, or change all or any part of our website without notice. We will not be liable to you if, for any reason, our website is unavailable at any time or for any period.

3.3 You are responsible for making all arrangements necessary for you to access our website, including a suitable internet connection. You are also responsible for ensuring that all persons who access our website through your internet connection are aware of these Terms and comply with them.

3.4 By using our services, you confirm that you have the legal capacity to enter into a binding contract. Our workshops and services are intended for adults ages 18 and over only.

4. Your Account

4.1 Registration

To access certain features of our website or to place orders, you may need to create an account. When registering, you must provide accurate, complete, and up-to-date information. It is your responsibility to keep your account information current.

4.2 Account Security

You are responsible for:

Keeping any login credentials (including your password) confidential and secure;
All activity that occurs under your account, whether or not you have authorised it; and
Notifying us immediately at w.kolodin@gmail.com if you become aware of any unauthorised use of your account or any breach of security.
We recommend that you use a strong, unique password and do not share your login details with anyone. We are not liable for any loss or damage arising from your failure to keep your account secure.

4.3 Account Termination

By you: You can request the closure of your account or removal from our mailing list at any time by contacting us at w.kolodin@gmail.com. If you are subscribed to a mailing list, you can also unsubscribe using the link provided in any email we send. Please note that closing your account does not automatically delete your personal data – see our Privacy Policy for details on data retention.

By us: We reserve the right to suspend or terminate your account if:

You breach any of these Terms;
You engage in any illegal, fraudulent, or abusive activity;
We reasonably believe that your access presents a risk to our website and/or other customers; or
Your account has been inactive for a prolonged period (we will give you reasonable notice before doing so).

Where we suspend or terminate your account, we will notify you and, where appropriate, provide reasons. This does not affect any rights you may have in relation to orders already placed or payments already made.

5. Our Services

5.1 Faerie Mystic offers a range of services, including, but not limited to, coaching, movement and dance sessions, music experiences, workshops, and events. Services may be provided in person or remotely (online).

5.2 Descriptions of our services on our website or on third-party platforms are provided in good faith and to the best of our knowledge. The nature of our services means that each session or event may be a unique experience, and individual experiences and outcomes will vary.

5.3 We reserve the right to make reasonable changes to the format, content, or delivery method of our services where necessary, provided the overall nature of the service remains substantially the same. We will notify you of any significant changes in advance where possible.

6. Workshops and Events

6.1 We offer workshops and events that may be held in person at various locations or remotely online. Details of upcoming workshops and events, including dates, times, locations, and pricing, will be published on our website and/or on our events page hosted by Dandelion (https://dandelion.events) or other third-party platforms.

6.2 In-Person Events

If you attend an in-person workshop or event, you do so at your own risk. You are responsible for ensuring that you are physically and mentally well enough to participate. If you have any health conditions or concerns, please let us know in advance so we can advise whether the event is suitable for you (see also Section 11).

6.3 Remote (Online) Events

For remote workshops and events, you are responsible for ensuring you have a suitable internet connection and any equipment or software required to participate. We are not liable for any technical issues on your end that prevent you from joining or fully participating.

6.4 Conduct at Events

We ask that all participants treat each other and the facilitator with respect and courtesy. We reserve the right to ask any participant to leave an event (without refund) if their behaviour is disruptive, offensive, or poses a risk to others.

6.5 We reserve the right to refuse or cancel bookings for any reason, including where:

we cannot accommodate the booking;
there is an error in advertised availability or pricing;
we reasonably believe the booking is fraudulent or abusive. If we cancel after payment has been taken, we will arrange an appropriate refund (see Section 10 below).

7. Booking, Payment, and Contract Formation

7.1 How to Book

Bookings for our workshops and events are made through our Dandelion events page or by contacting us directly. Some services, such as one-to-one coaching sessions, may be booked by contacting us at w.kolodin@gmail.com.

7.2 Contract Formation

A legally binding contract between you and us is formed when we confirm your booking. This may be by way of a booking confirmation email from us or an automated confirmation from the third-party platform through which you booked (such as Dandelion).

7.3 Payment

Where a fee is charged for a service, workshop, or event, payment must be made at the time of booking unless otherwise agreed. Payment is processed through the relevant booking platform or by a method we agree with you directly.

7.4 We are not responsible for any charges imposed by your bank or payment provider, including currency conversion fees.

7.5 Free Events and Content

Some of our events, content, or resources may be offered free of charge. We reserve the right to change, cancel, or limit access to free offerings at any time.

7.6 Prices for services are as quoted on our website and/or the relevant third party booking platform at the time you submit your booking. We take all reasonable care to ensure prices are correct, but errors may occur.

8. Online Services and Access

8.1 If we offer online services (including in future), you are responsible for ensuring you have suitable internet access and any equipment/software needed to participate.

8.2 We are not liable for technical issues on your side that prevent you from attending or fully participating.

8.3 We may use third party tools/platform to deliver online sessions. Their terms and privacy policies may also apply.

9. Your Right to Cancel (Cooling-Off Period)

This section applies to you if you are a consumer booking services at a distance (e.g., online).

9.1 Your 14-Day Cancellation Right

Under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, you have the right to cancel a service booking within 14 days of the contract being formed (i.e., from the date of booking confirmation), without giving any reason.

9.2 How to Cancel

To exercise your right to cancel, you must inform us of your decision by a clear statement. You can do this by:

Email: w.kolodin@gmail.com

You may use the following wording, though it is not obligatory: "I hereby give notice that I cancel my booking for the following service/event: [description], booked on [date]. Name: [your name]."

9.3 Important Exception — Services Beginning Within the Cancellation Period

If a workshop, event, or session is scheduled to take place within the 14-day cancellation period and you have requested (by completing your booking) that the service begins within that period, please note:

If the service has been fully performed or a session, workshop or event has commenced before you cancel, you will lose your right to cancel once the service is complete; and/or
If you cancel after the service has partially begun for example where you have booked a series of sessions, workshops or events, you may be required to pay a proportionate amount for the service already provided up to the point of cancellation.

9.4 Refund Following Cancellation

If you exercise your right to cancel within the 14-day period and the service has not yet been provided, we will reimburse you in full without undue delay, and no later than 14 days after receiving your cancellation notice. We will use the same means of payment you used for the original transaction, unless you have expressly agreed otherwise.

10. Cancellations, Rescheduling, and Refunds10.1

10.1 Cancellations by You (Outside the 14-Day Cooling-Off Period)

If you wish to cancel a booking outside of the 14-day statutory cooling-off period, please contact us as soon as possible at w.kolodin@gmail.com. We will do our best to accommodate you, but refunds in these circumstances are at our discretion unless the booking terms at the point of sale state otherwise.

10.2 Cancellations by Us

We reserve the right to cancel or reschedule a workshop, event, or session at any time. If we cancel:

We will notify you as soon as reasonably possible.
We will offer you the choice of an alternative date or a full refund.
We will process any refund without undue delay.

10.3 Rescheduling

If you need to reschedule a booking, please contact us as early as possible. We will make reasonable efforts to find an alternative date, but this is subject to availability and cannot be guaranteed.

10.4 No-Shows

If you do not attend a booked session, workshop, or event without giving us prior notice, we are under no obligation to provide a refund or offer an alternative date, unless required by law.

10.5 Bookings Made Through Third-Party Platforms

Where you have booked through a third-party platform such as Dandelion, the platform's own cancellation and refund policies may also apply. We recommend reviewing those policies at the time of booking. In the event of any conflict between these Terms and the platform's terms and/or your statutory rights, your statutory rights as a consumer will always take priority.

11. Your Consumer Rights

11.1 If you are a consumer, you have legal rights under the Consumer Rights Act 2015 and other consumer protection legislation that cannot be excluded or limited by these Terms. For services, these include the right that:

Services are performed with reasonable care and skill.
Where a price has not been agreed, the price charged is reasonable.
Services are provided within a reasonable time (where no time has been agreed).

11.2 If a service does not meet the standard of reasonable care and skill, you are entitled to:

A repeat performance of the service at no additional cost; or
If repeat performance is not possible or cannot be done within a reasonable time without significant inconvenience to you, a price reduction (which may be up to the full amount paid).

in accordance with the Customer Rights Act 2015.

11.3 Nothing in these Terms is intended to affect your statutory rights in any way.

11.4 For further information about your consumer rights, you can contact Citizens Advice at www.citizensadvice.org.uk or by calling 0808 223 1133.

12. Health and Wellbeing Disclaimer

12.1 The services offered by Faerie Mystic — including spiritual coaching, movement, dance, and holistic workshops — are intended to support your personal wellbeing and spiritual exploration. They are not a substitute for professional medical advice, diagnosis, or treatment.

12.1 You should not disregard professional medical advice or delay seeking it because of anything you experience or learn through our services. If you have any medical or mental health conditions, we strongly recommend consulting a qualified healthcare professional before participating.

12.3 Participation in our services, workshops, and events is entirely voluntary. You are responsible for your own physical and emotional wellbeing during any session or event. If at any point you feel uncomfortable, you are free to stop participating.

12.4 By booking or attending our services, you acknowledge that:

Results and experiences are personal and will vary from individual to individual.
We do not guarantee any specific outcomes, results, or benefits.
You participate at your own risk and take personal responsibility for your wellbeing during and after sessions.

12.5 If you have any health conditions, injuries, allergies, or other concerns that may be relevant to your participation, please inform us before the session or event so that we can take reasonable steps to accommodate you.

13. Acceptable Use

13.1 You agree to use our website and services only for lawful purposes and in accordance with these Terms. Specifically, you must not:

Use our website in any way that breaches any applicable local, national, or international law or regulation.
Attempt to gain unauthorised access to our website, the server on which our website is stored, or any server, computer, or database connected to our website.
Interfere with or disrupt the integrity or performance of our website or other users' experience.
Use any automated system, including "robots," "spiders," or "scrapers," to access our website for any purpose without our express written permission.
Impersonate any person or entity, or falsely state or misrepresent your affiliation with a person or entity.
Collect or harvest any personal data of other users or event participants.
Send unsolicited communications (spam) through our website or services.

13.2 Consequences of Breach

If we determine that you have breached these acceptable use provisions, we may take such action as we deem appropriate, including issuing a warning, suspending or terminating your access to our website and account, or reporting such activities to relevant law enforcement authorities.

14. Intellectual Property

14.1 All content on our website — including but not limited to text, graphics, logos, images, photographs, audio, video, music, choreography, and underlying code — is the property of Faerie Mystic or our licensors and is protected by UK and international copyright, trademark, and other intellectual property laws.

14.2 The name "Faerie Mystic" and any associated logos are trademarks of Faerie Mystic. You may not use these marks without our prior written consent.

14.3 Limited Licence

We grant you a limited, non-exclusive, non-transferable, revocable licence to access and use our website for personal, non-commercial purposes in accordance with these Terms. This licence does not include:

The right to copy, reproduce, or duplicate any content from our website (except as reasonably necessary for personal browsing);
The right to modify, adapt, or create derivative works from our content;
The right to reverse engineer, decompile, or disassemble any software or technology on our website;
The right to remove, alter, or obscure any copyright, trademark, or other proprietary notices; or
The right to use our content for any commercial purpose without our prior written authorisation.

14.4 Any unauthorised use of our content may give rise to a claim for damages and may constitute a criminal offence.

14.5 Recording and Sharing

Unless we give explicit permission, you must not record (audio or video), photograph, livestream, or otherwise capture any part of our workshops, events, or sessions. You must not share, distribute, or publish any materials, handouts, or content provided to you as part of our services without our prior written consent.

14.6 Any unauthorised use of our content may give rise to a claim for damages and may constitute a criminal offence.

15. Third-Party Platforms and Links

15.1 Our website contains links to third-party websites and platforms, including our events page on Dandelion (https://dandelion.events). These third-party platforms are operated independently and have their own terms and conditions and privacy policies.

15.2 When you book through a third-party platform, you enter into a separate relationship with that platform and are subject to their terms in addition to ours. We encourage you to read their terms and privacy policies before making a booking.

15.3 We do not control third-party platforms and are not responsible for their content, availability, or practices. The inclusion of a link does not imply endorsement of the linked website.

15.4 Any issues relating to the functionality of a third-party platform (such as payment processing or technical errors on that platform) should be directed to that platform's support team. However, your statutory consumer rights in relation to our services remain unaffected.

16 Warranties and Disclaimers

16.1 Our services will be carried out with reasonable care and skill, as required by the Consumer Rights Act 2015.

16.2 Our website is provided for general information purposes. While we make every reasonable effort to ensure the content is accurate and up to date, we do not make any representations, warranties, or guarantees (whether express or implied) that:

Our website will be available without interruption, error-free, or free of viruses or other harmful components
Information on our website is complete, accurate, or up to date at all times
Any particular results or outcomes will be achieved from the use of our services

17. Limitation of Liability

17.1 Important: Nothing in these Terms excludes or limits our liability for:

Death or personal injury caused by our negligence
Fraud or fraudulent misrepresentation
Breach of your rights under the Consumer Rights Act 2015, including the right to services performed with reasonable care and skill
Any other liability that cannot be excluded or limited under UK law

17.2 Subject to Section 16.1, and to the fullest extent permitted by law:

we are not liable for any losses you suffer if the loss is:
- Unexpected: It was not obvious that it would happen and nothing you said to us before we accepted your order meant we should have expected it (so, in the law, the loss was unforeseeable);
- Caused by a delaying event outside our control: As long as we have taken steps set out in section 8.1 above;
- Avoidable: Something you could have avoided by taking reasonable action;

17.3 We are not liable for any loss or damage arising from your reliance on information provided on our website or during our services. Our services are for personal development and spiritual exploration and do not constitute professional medical, psychological, financial, or legal advice.

17.4 The limitations and exclusions in this section 15 apply only to the extent permitted by law and do not limit or exclude our liability where it would be unlawful to do so. As a consumer, you will always have the benefit of your full statutory rights.

18 Force Majeure

18.1 We shall not be liable for any failure or delay in performing our obligations under these Terms where such failure or delay results from any event beyond our reasonable control ("Force Majeure Event").

18.2 A Force Majeure Event includes, but is not limited to: acts of God, natural disasters, epidemics or pandemics, war, terrorism, civil unrest, industrial action or strikes, fire, flood, storm, governmental actions or restrictions, failure of telecommunications networks, failure or shortage of power supply, venue closure or unavailability, and failure of third-party services or platforms.

18.3 If a Force Majeure Event prevents us from providing a workshop, event, or session, we will notify you as soon as reasonably practicable and offer you the choice of an alternative date or a full refund.

19 Complaints and Dispute Resolution

19.1 Making a Complaint

If you are unhappy with our services or any aspect of your experience, please contact us and we will do our best to resolve the issue:

Email: w.kolodin@gmail.com
Phone: +44 7397 759 598

19.2We will acknowledge your complaint within 2 business days and aim to resolve it within 14 days. If we need more time, we will keep you informed of progress.

19.3 Alternative Dispute Resolution (ADR)

If we are unable to resolve your complaint to your satisfaction, you may wish to use an alternative dispute resolution (ADR) service. ADR is a process where an independent body considers the facts of a dispute and seeks to resolve it without the need for court proceedings.

You can find a certified ADR provider through the Chartered Trading Standards Institute at www.tradingstandards.uk/consumers/adr.

19.4 These Terms and any resulting contract are governed by English law. If you are a consumer then, wherever you reside you can bring claims against us in the English courts and if you live in Wales, Scotland or Northern Ireland, you can also bring claims against us in the courts of the country you live in. If you are a consumer we can claim against you in the courts of the country you live in. If you are a business you irrevocably agree to submit all disputes arising out of or in connection with our contract with you to the exclusive jurisdiction of the English courts.

20 Changes to These Terms

20.1We may revise these Terms from time to time to reflect changes in our business practices, our services, applicable law, or for other reasons.

20.2 We are always able to change a product and/or these Terms to reflect changes in relevant laws and regulatory requirements, or to make technical adjustments and improvements that do not affect your use of the products.

20.3 Where we make material changes to these Terms, we will make reasonable efforts to notify you at least 30 days before the changes take effect, by email or by placing a prominent notice on our website.

20.4 The updated Terms will apply from the date stated at the top of the revised document. Your continued use of our website or services after the effective date of the updated Terms constitutes your acceptance of the changes.

20.5 If you do not agree with any changes to these Terms, you should stop using our website and, where applicable, close your account by contacting us at w.kolodin@gmail.com. Any bookings confirmed before the effective date of the revised Terms will be governed by the Terms in effect at the time the booking was confirmed.

21. General Legal Terms

21.1 Entire Agreement

These Terms, together with our Privacy Policy and any other documents expressly referred to in them, constitute the entire agreement between you and us in relation to your use of our website and any services booked through it. They supersede and replace all previous agreements, understandings, or arrangements between you and us, whether written or oral.

21.2 Severability

If any court or competent authority finds that any provision of these Terms (or part of any provision) is invalid, illegal, or unenforceable, that provision or part-provision shall, to the extent required, be deemed deleted. The validity and enforceability of the remaining provisions of these Terms shall not be affected.

21.3 Waiver

A waiver of any right or remedy under these Terms or by law is only effective if given in writing. Any failure or delay by us to exercise any right or remedy shall not constitute a waiver of that or any other right or remedy, nor shall it prevent or restrict any further exercise of that or any other right or remedy.

21.4 Third-Party Rights

No one other than you and us shall have any right to enforce any of these Terms. These Terms do not give rise to any rights under the Contracts (Rights of Third Parties) Act 1999.

21.5 Assignment

We may transfer our rights and obligations under these Terms to another person or organisationwithout your consent, provided this does not adversely affect your rights. You may not transfer your rights or obligations under these Terms to another person without our prior written consent.

22. How to Contact Us

If you have any questions about these Terms or need to contact us for any reason, please use the following details: